Experts believe that the greatest threat to an organisation is not its lack of cybersecurity, it is actually the employees who tend to cause the most damage.

This comes after 77% of survey respondents indicated that regardless of training and adherence to company policies, it is actually employees that are the main source of cyber-attacks, as they may be unaware of the warning signs. Therefore, it is vital that companies improve cybersecurity training by implementing ways for staff to protect, as well as how to conduct themselves online, especially on social media.

As social media is an integral part of engagement - and with that comes an inherent level of trust - meaning it is vital that everybody is aware of what is safe when positing content. This is particularly the case for employees who are responding to their customers, as they must be aware of online actors who utilise fake accounts in order to pose as customers and purposely target staff and the organisation.