vulnerable customers

THE NEW GENERAL CONDITIONS OF ENTITLEMENT

Ofcom have amended and implemented the new General Conditions of Entitlement, which were enforced from the first of this month (01/10/2018).

The General Conditions are in place in order to regulate all providers of “electronic communications networks” and services within the UK. Although there is actually no law in place that permits these providers to obtain a specific license, the General Conditions must be adhered to.

Talks of amendments first began in December 2016, with the new rules focusing closely on simplification and Ofcom’s current concerns regarding communication providers.

Changes include the following:

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